At STR8 SPORTS, Inc. we strive to provide high-quality uniforms that meet your expectations. In the rare event that a misprint occurs due to our error, we are committed to resolving the issue promptly. Please read the following refund policy to understand the terms and conditions regarding misprinted uniforms:
1. Misprint Resolution:
- If a uniform item is misprinted by us, we will gladly replace the item with a corrected version at no additional cost to you.
- To initiate the replacement process, please contact our customer service team within 7 days of receiving the misprinted item.
2. Refund for Misprinted Items:
- If you choose not to have the misprinted item re-done, a refund will not be automatically granted.
- We encourage you to take advantage of our misprint resolution by opting for a replacement item.
3. Conditions for Refund:
- Refunds for misprinted items will only be considered if the customer explicitly requests a refund and provides clear evidence of the misprint.
- Requests for refunds must be submitted within 30 days of receiving the misprinted item.
4. Refund Process:
- Upon approval of a refund request, we will process the refund using the original payment method.
5. Non-Misprint Issues:
- Refunds will not be provided for issues unrelated to misprints, such as size preferences, color choices, or design changes made by the customer.
6. Customer Responsibilities:
- To facilitate the resolution process, customers must promptly notify us of any misprint issues and provide supporting documentation, such as clear photos of the misprinted item.
7. Contact Information:
- For all misprint-related inquiries, replacements, or refund requests, please contact our customer service team at support@str8sports.com
Note: This policy is subject to change without notice. Please check our website or contact customer service for the most up-to-date information.