STR8 SPORTS, Inc. Lifetime Warranty
STR8 SPORTS, Inc. products have a lifetime warranty. We stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when the STR8 SPORTS, Inc. product is purchased through STR8 SPORTS, Inc. directly (str8sports.com)
We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the product at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the product (such as scratches or stained fabrics). Any damage to, loss of the contents of a product, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as t-shirts, hoodies and any other silk screened apparel.
You're STR8 SPORTS, Inc. product is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.
Warranty & Repair FAQ
What is covered by the warranty?
Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion.
*If your product arrived defective from STR8 SPORTS, Inc. please email Customer Service and we'll move mountains to right your wrong.
What is not covered by the warranty?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the product, and accidental damage. Any damage to or loss of contents of a product, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, washing products in washing machines can result in damage not covered by our warranty.
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your product, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidental damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottom plates.